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Policies at Mayaani Jewellery

At Mayaani Jewellery, protecting my clients comes first and I believe a big part of that is transparency. That’s why I have developed a clear set of policies that outline everything you need to know about shopping with Mayaani Jewellery or purchasing a bespoke item from this website. We encourage you to read and inform yourself of the policies which can be found below. If you have any questions or if you cannot find the information you are looking for please feel free to email Mayaani.Jewellery@gmail.com and kindly allow 7 to 10 business working days (excluding weekends) for a response. Thank you for your patience.

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Policies: Store Policies

Shipping & Delivery Policy

Lovingly Packed Securely Posted

Online Boutique Items:

All of Mayaani Jewellery’s Online Boutique items are ready and available for immediate shipping. The below relates only to items purchased from Mayaani Jewellery’s Online Boutique Store.

  • UK ORDERS SHIPPED VIA RECORDED DELIVERY

    • Orders below £29.99 GBP will be posted 2nd Class Recorded (signature required)

      • This option will cost £3.90 and can cover up to three items (fully insured)

    • FREE POST for UK Orders above £30.00 to £100.00GBP 1st Class Recorded (signature required) Insurance will be included to cover any unexpected loss or damage

    • Orders above £100.00GBP will be posted via Royal Mail Special Delivery

  • INTERNATIONAL SHIPPING CHARGES FOR ALL BOUTIQUE ORDERS

    • All International Orders will be shipped via Royal Mail International Track & Trace (fully tracked, signature required, end to end delivery confirmation) OR DHL (optional delivery upgrade available)

      • USA, CANADA & AUSTRALIA: 

        • ​Orders below £50.00 GBP will incur a charge of £9.65 (fully insured)

        • Orders above £51.00 GBP up to a value of £100.00GBP will incur a charge of £12.25 (fully insured)

        • Orders above £100.00 GBP up to £250.00 will be sent fully insured via Royal Mail International Track & Trace Postage

        • Orders above £250.00 GBP will be sent FREE SHIPPING via DHL 

      • INDIA: (Temporarily Suspended unless you are happy to pay Import Duty)

        • Orders below £50.00 GBP will incur a charge of £13.00GBP (fully insured)​

        • Orders between £51 - 250GBP will incur a charge of £15.00GBP (fully insured)

        • Orders above £251.00 GBP will be shipped for FREE via DHL

        • All Orders from India have the option of have the option of shipping via DHL for £36.00

    • Mayaani Jewellery will insure international items prior to posting and upon receipt of any monies for items which (in the unlikely event) have been lost in transit, will reimburse the client for their purchase. Mayaani Jewellery will contact the relevant client and keep them informed in relation to the latter.

    • Kindly note the price you pay at Check Out (Order Total) does not cover the cost of any additional tax charges incurred for orders shipped outside the UK. The client placing the order will be responsible for covering any charges in addition to the cost of purchasing and shipping their order.

    • In the event your order is lost kindly get in touch with me at mayaani.jewellery@gmail.com or send a WhatsApp message to (+44) 07749096040. Calls are welcome - kindly give 2 - 4 hours for a phone call response from Megha.

Bespoke Made to Order items:

At Mayaani Jewellery, whether it is for a special occasion/ event or not, the safe and secure delivery of your bespoke masterpieces is a key priority for me. As you can appreciate these items are commissioned by you, designed with you and lovingly handcrafted especially for you. Having explored all shipping options available, I have concluded the following:

  • Bespoke / Commissioned UK Orders:

    • Any and all UK orders will be shipped via Royal Mail Special Delivery Guarantee by 1pm

    • FREE delivery for orders over £30.00GBP (shipped 2nd Class recorded & signed for)

    • Orders over £100.00 will shipped via Royal Mail Special Delivery

    • You may request a delivery upgrade to DHL if you prefer

  • Bespoke / Commissioned International Orders:

    • For all International Orders below the value of £250GBP I will ship your order using Royal Mail's International Tracked & Signed delivery service (USA & CANADA £22.15GBP. INDIA £20.00GBP - however I would recommend DHL for £36.00)

    • For all International Orders above the value of £251GBP the best fully insured option offering the best guarantee for secure delivery and peace of mind is DHL. Your order will be shipped out via DHL for FREE SHIPPING to USA, CANADA, AUSTRALIA & INDIA (Shipping to India Temporarily Suspended unless you are happy to pay Import Duty)

Policies: Shipping Policy

Returns, Refunds & Exchanges Policy

Need to send it back?

Mayaani Jewellery is committed to ensuring you are provided with exceptional customer service whether you are purchasing a bespoke item or have concerns that mean you wish to pursue a refund or exchange. Let's get you shopping with confidence! All of the information you require has been provided below, however, should you require any further information or assistance please feel free to get in touch. Email Mayaani.Jewellery@gmail.com with your query and you will receive a response within 3 business working days (excluding weekends).

Online Boutique Items

What do I do if I want to return

Items purchased from Mayaani Jewellery’s Online Boutique may be returned for a full refund or exchange within 7 days of receipt of the purchase provided the following actions have been taken:

  • You (the client) must email Mayaani Jewellery with a request for a refund/ exchange within 7 calendar days of receipt of the purchased item (excluding requests relating to earrings or jewellery for piercings/ piercing sites)

  • You (the client) are responsible for paying for any shipping charges incurred when pursuing a refund or exchange

  • You (the client) must ensure the original item(s) is/are returned in their original condition with the original packaging and invoice attached within 14 days of your original receipt of the item

  • Mayaani Jewellery cannot accept liability for any items which have been returned but have not been received by Mayaani Jewellery. Therefore, we kindly encourage you (the client) to return items via a method that provides the ability to track and trace a package. You (the client) are encouraged to obtain and retain proof of posting when returning an item to us

  • Any money refunded to you (the client) will be refunded using whichever payment method was used to complete the initial purchase transaction

  • Owing to reasons of health and hygiene, Mayaani Jewellery is unable to process a refund or exchange in relation to earrings or any jewellery that is worn at the site of a piercing

If you (the client) have purchased a jewellery set which includes earrings, the earrings are non-returnable. The refund you (the client) will receive will be less the cost of the jewellery set (in other words the value of the earrings will be deducted from the cost of the jewellery set). You will receive an email to advise you of the cost of the earrings. Kindly note items purchased as a jewellery set are typically more competitively priced compared to individual items.

All refunds will be processed within 10 working days of receipt of the returned items.

All exchanges will be processed within 10 working days of receipt of the returned items.

What if my item is faulty?

If the item received is damaged or faulty, you (the client) must email Mayaani Jewellery with photographs attached (good quality, clearly displaying faults) within 7 calendar days of receipt of the purchased item. You will receive an email advising you on how we can proceed (typically with the offer of a replacement or an exchange or a full refund).

What if I want to exchange?

If you (the client) wish to exchange the item you ordered, for a new item (excluding earrings or jewellery for piercings):

  • You (the client) must email Mayaani Jewellery with a request for an exchange within 7 calendar days of the receipt of the original item

  • You (the client) must include details of the new item you wish to exchange the original item for

If the new item which is requested is more expensive than the original item, Mayaani Jewellery will contact you (the client) regarding payment of the outstanding balance.

If the new item is cheaper than the original item and, the value of the new item falls below the threshold for free shipping, Mayaani Jewellery will deduct the cost of shipping from the difference in value between the original item and the new item, and refund the difference using the payment method used to process the initial purchase transaction.

Bespoke / Made to Order Items

Owing to the made to order nature of any and all bespoke items, regrettably Mayaani Jewellery is unable to offer a refund or exchange on any bespoke pieces that have been purchased by a client. As you can appreciate bespoke items are special order and as such are difficult to resell therefore, we are unable to process a refund or exchange on these items.

Repairs Policy

Because Accidents Happen

At Mayaani Jewellery it is important to ensure you are looking and feeling your best in your newly purchased item. To this effect all clients are welcome to take advantage of our fully in-house repairs service for a limited period of time. You may pursue a FREE repair of your jewellery within and for the duration of the first 6 months of your purchase provided the damage has not been caused by wear and tear. You will be responsible for covering shipping costs for both sending the item to us and the return of your item to your chosen address. After 6 months you are welcome to receive a 50% discount off any repairs required.

To discuss your individual request for a repair kindly get in touch and we will work with you to explore the best option for you. Kindly email your repair requests to mayaani.jewellery@gmail.com providing as much information as you can (approximately when you purchased, your name and original purchase price) and attaching a few photographs for our reference. You will receive a response within 3 business working days (excluding weekends).

Thank you for your patience.

Cancellation Policy

Changed your mind?

Online boutique items:

  • Kindly note once you have placed an order for an item from Mayaani Jewellery’s online boutique your order may be cancelled prior to shipping/ dispatch. If your order has already been dispatched Mayaani Jewellery regrets to inform you that you are unable to cancel your order and your item will now fall under the returns, refunds and exchanges policy

 

Bespoke items:

  • In the event of a cancellation relating to a bespoke made to order item, Mayaani Jewellery is unable to refund the client any monies already paid out in the form of a deposit for that item

  • In the highly unlikely event a client wishes to cancel their order after they have already paid up in full for a bespoke item and after their order has been dispatched, Mayaani Jewellery is unable to process your request as this will now fall under the returns, refunds and exchanges policy

Privacy Policy

Your Privacy Our Priority

Mayaani Jewellery is committed to protecting your privacy online. To this effect please feel free to click on the link below to view our Privacy Policy. Kindly note this policy is updated from time to time therefore you are encouraged to review it as you see fit. If you have any questions or at any point wish to revoke your consent to our storing your personal information please feel free to email Mayaani.Jewellery@gmail.com with your questions and queries. Kindly allow 7 to 10 business working days (excluding weekends) for a response. Thank you for your patience.

By Megha

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